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Frequently Asked Questions

Every day rentals, any time of the day, for 8 hours.  You decide the day & for how long!

 

At Jump 4 Adan, your safety and satisfaction are our top priorities!

Serving all San Diego and surrounding areas, we take pride to answer all of your questions regarding our products and services. We try to anticipate inquiries you might have about our party rentals and services and provide the answers here. However, if you have any additional questions that have not been answered, give us a call at (619) 823-3896 or (619) 876-0374 and we’re happy to answer them.

1. Where is the best place to set up the inflatables? Can you set up the moonwalk anywhere?

The best and safest location to set up the unit would be in an open and a level grassy area, but we at Jump 4 Adan can setup the unit on any level surface. Whether it’s grass, asphalt or concrete as long as the area is clear of any debris or obstacle, our skilled staff can set up the moonwalk/bounce unit. For protection, we place a tarp underneath each unit setup on asphalt or concrete area. However, we don’t allow some taller jumpers to be setup on concrete or asphalt area.


2. How much space or area do I need?

Jumper sizes are different from one another. Some jumpers are huge and require extra space so make sure to review the jumper size and your space. Inflatables should be setup away from trees, power lines, pools or any other things that could damage the unit.


3. Can I pick up and set up the unit myself?

Sorry but you can’t. Your safety is our priority. For the safety of all the participants and a quality functional inflatable, only our skilled staff is required to set-up and pick-up every rental.


4. What kind of power do we need to keep the jumpers up and running?

Most of our jumpers/inflatables require a 110V outlet. The outlet must be only dedicated to the inflatable and separated from other devices requiring electricity. If there is no power-source, we can provide a generator you can rent at reasonable cost.


5. Do we have to keep the unit plugged in the whole time?

Yes. Once the power is turned off, the unit will deflate. Please keep the unit power on from the time of the delivery up to the pickup time so that the unit will not get damaged.

6. Is there a delivery, setup and removal charge?

For local customers in San Diego area, delivery, setup and removal is FREE of charge! We cover 15 mile radius from the city of San Diego. Additional fees may apply for areas farther out.

7. Do your company require a deposit?

There’s no deposit required. We collect full payment before setting up the jumper you rented.

8. What if we need to cancel? Are there cancellation fees?

If you need to cancel your event in San Diego, there are no cancellation fees. Just let us know about your cancellation the soonest.

9. What areas you serve and where do you deliver to?

We serve all San Diego and surrounding areas including Imperial Beach, La Jolla, Coronado, Chula Vista, El Cajon, Lakeside, Delmar, Santee, Scripts Ranch, Pacific Beach, Kearny Mesa, and Clairemont. We do delivery to a 15 mile radius from the city of San Diego.

10. What about the bad weather—rain or strong wind?

If it’s raining or it’s too windy, we cannot setup the unit. There is no refund if weather condition changes after delivery and set up.

11. How do I reserve a unit?

We will gladly schedule your event in San Diego by simply calling us at (619) 823-3896 or (619) 876-0374. We look forward serving you today!

12. How far in advance should I reserve the unit?

Since we don’t require deposit and cancellation fees, there is no risk to book as early as possible. The sooner you contact us the better.

13. What payments do you take and when is the payment due?

We accept cash or checks at delivery. Payment in full is due upon delivery. If paying with credit cards, an arrangement must be made in advance.

14. Are Moonwalks/Jumpers/Bounces Safe?

Of course. Our goal is the safety of all the participants. We provide only clean and safe inflatables and jumpers for rent. We safety check all our units and equipment before delivery. We also make sure that the unit is installed and setup properly to meet our safety standards.

15. Does your company carry insurance?

Yes. We carry $1M liability and property insurance. We provide a copy of the insurance upon request.

16. What are my responsibilities as the renter?

Aside from cleaning the area prior to set up, as the renter, you must also adhere to the safety rules. We will give you or your volunteer adult a safety briefing so that you can understand the safety rules and be able to enforce them at all times. In addition, you are also responsible for keeping the jumpers clean and safe from damage.

17. Can you provide an attendant?

Yes. We can provide an attendant for an additional hour fee. This attendant will help you regulate and monitor the flow of kids entering the exiting the bounce/jumpers. The attendant will also check the equipment and make sure that everything is well functioning.

18. Is there a cleaning charge?

No. There’s no cleaning charge. We continually clean all of our rentals on an ongoing basis. We will only charge you $50 if excessive cleaning is required due to failure to follow guidelines or negligence.

19. Who picks up the equipment when we are done?

No need for you to pick up the unit after your event. A Jump 4 Adan staff member will be responsible on taking down and picking up the equipment.