Get most of the answers to your questions right here. If you still have any questions, please feel free to contact us by phone or e-mail and we’ll be more than happy to answer them.
Where can the moonwalk be set up?
The moonwalk/bounce unit can be set up on any level area whether its grass, concrete or asphalt. We will not set up on dirt or stone areas. The area should be clear of all obstacles including sticks, stones, sharp objects, sprinklers, dog poo, etc.. We place a tarp under each unit setup on concrete or asphalt for added protection. The unit is also staked down or sand bagged down. Some taller units will not be allowed to be set up on concrete or asphalt if we do not have a secure place to tie them down.
How much room do I need?
Please review the jumper size and room you have. No overhead power lines or trees shall touch or interfere with the unit. They should be located away from pools or waterfronts.
Can I pick the unit up?
Sorry, for the safety of the participants and to insure a quality functional unit our staff is required to deliver and set up each unit.
What kind of power do we need?
The unit requires a 110V outlet, preferable separate from other items requiring electricity. the outlet must be located within 75 feet of the unit. A generator is available for rental if needed.
Does the unit need to stay running the whole time?
Yes. The unit will begin to deflate as soon as the power is turned off. We required that you keep the unit power on from delivery to pickup so that the unit does not get damaged.
Is there a delivery charge?
Delivery, setup and removal is FREE for local customers. Our coverage is a 15 mile radius from the city of San Diego.
Is there a deposit required?
Some items may require a deposit. We collect full payment before setting up the unit. Any order that requires a deposit is not refundable. If you need to postpone the event, you can do it no later than 72h before the day of the event, you will receive a credit towards a one time day change.
What is your cancellation policy?
We have no cancellation fees – All we ask is that you let us know as soon as possible.
Where do you deliver to?
We deliver to a 15 mile radius from the city of San Diego.
What if it rains or is too windy?
If it's going to rain the day of the event, you can cancel a day in advance or up to 1h before the setup time. We reserve the right to cancel the delivery if the wether or terrain conditions make it unsafe for setup. If weather conditions change after delivery and set-up, there are no refunds.
How do I reserve equipment?
Simply call us and we will gladly schedule your event.
How far in advance should I reserve the equipment?
We encourage people to book early. The sooner you call the better. Since we have no cancellation fee, there is no risk to booking your event as early as possible. Most equipment during the Spring and Fall season gets booked about 6 to 8 weeks in advance, if not more.
When is the payment due?
Payment in full is due upon delivery. Cash or checks are accepted at delivery. Credit card arrangements must be made in advance.
Are Moonwalks/Bounces Safe?
Yes! Our units are constructed of industry standard vinyl’s, fire retardant. There should be no problems as long as you adhere to the safety instructions that you will receive a copy of upon delivery.
Do you carry insurance?
Yes, We carry $1M liability and property insurance. A copy of the insurance can be made available upon request.
What are my responsibilities?
You MUST adhere to the safety rules. A responsible adult must be present at all times the unit is in use. This person must understand the safety rules and must enforce them at all times. You are responsible for keeping the unit clean and safe from damage.
Can you provide an attendant?
Yes! For an additional hourly fee we can provide you with an attendant.
Is there a cleaning charge?
No! We continually clean all of our units on an ongoing basis. However, if excessive cleaning is required due to guidelines not be adhered to, a cleaning charge of $50 will be required.
Who picks up the equipment when we are done?
AMy Party Jumpers staff member will take down and pick up the equipment after your event.